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Throughout
U.S. history, government officials, community organizations, and private individuals
have wrestled with how best to engage citizens in the democratic process in
general and governmental decision-making in particular. Traditionally, there
have been a number of means—such
as town meetings, voting, petitions, financial contributions,
writing letters to the editor and opinion pieces, and demonstrating—to accomplish these goals. (1, 2) Now, however, in an
era in which trust in government has eroded, political dialogue has become
extremely polarized, and voting rates have ebbed, some believe that we need to
find new ways to bolster citizen engagement.(3)��“It falls to each of us,” said
President Obama in a farewell address that emphasized the multifold threats to
U.S. democracy, “to be those anxious, jealous guardians of our democracy; to
embrace the joyous task we’ve been given to continually try to improve this
great nation of ours. Because for all our outward differences, we share the
same proud title: Citizen.”(4) 

��“” introduces students to the field
of civic technology and the possibility that it could help to amplify citizen
engagement. Rather than providing an exhaustive academic study of this topic or
an in-depth exploration of a single organization, the case begins with a broad
overview of the field (and several of the debates affecting it) and then contains
a series of vignettes about three organizations in this space: the City of
Chicago, Neighborly, and the City of Boston’s Mayor’s Office of New Urban
Mechanics.

In exploring these diverse topics
and organizations, the case—which draws on secondary sources and interviews
with civic technologists and experts—aims to stimulate discussion around three
core questions. First, what is civic technology, and what are
some of the core forces, tensions, and debates shaping the field? Second, what
are some of the most important considerations for civic technology
organizations that are aiming to engage citizens in the democratic process and
governmental decision-making? Third, where does civic technology—and, along
with it, our conceptions of citizenship and engagement—go from here?

The case is part of a ������Ƶ strategy,
titled “Bridging the Tech-Policy Divide,” to create a curriculum focused on the
intersection of information technology and public policy that can be federated
at schools across the country. The first case study in this curriculum, “Riding
the Wave,” detailed how Congressman Seth Moulton’s 2014 campaign leveraged
social media to advance its efforts; in other words, an example of how
information technology enabled an organization to achieve its goals. By
contrast, the second case, “Cascades: The Anonymous Hack of HBGary,” illuminated
how modern technology can just as easily facilitate an organization’s downfall.
Finally, this third case delves into the yet-to-be-determined effects of civic
technology on citizen engagement. The implication is that students and
policymakers must do more to sharpen their understanding of technology so that
they can clarify its impact and leverage its positive impacts while mitigating
its negative effects.

We hope that this case study—including  in this curriculum—help the public policy community realize this
vital objective.

[1] Micah Sifry,
“Civic Tech and Engagement: In Search of a Common Language,” TechPresident, September 5, 2014,
available at (accessed on
April 13, 2017).

[2] This blog post
draws on and includes material from the authors’ case study on civic technology
as well as their blog post titled, “Cascades: The Anonymous Hack of HBGary,”
������Ƶ, May 18, 2016, available at /oti/blog/cascades-anonymous-hack-hbgary/ (accessed on
July 22, 2017).

[3] “Beyond
Distrust: How Americans View Their Government,” Pew Research Center, November 23, 2015, available at (accessed on
April 13, 2017); Russell Berman, “What’s the Answer to Political Polarization
in the U.S.?” The Atlantic, March 8,
2016, available at (accessed on
April 13, 2017); and Gregory Wallace, “Voter Turnout at 20-Year Low in 2016,” CNN, November 30, 2016, available at (accessed on
April 13, 2017). 

[4] “Transcript of
President Obama’s Farewell Speech,” The
Los Angeles Times, January 10, 2017, available at (accessed on
January 22, 2017).