Emily Hong
Policy Program Associate, Open Technology Institute
You may have only just wrapped your head around the term 鈥淣et Neutrality,鈥 but there鈥檚 a new Internet policy buzzword in town鈥揨ero-rating. With India鈥檚 main telecommunications authority likely to ban the practice and US regulators puzzling over a crop of programs like T-Mobile鈥檚 BingeOn, 鈥淶ero-rating鈥 has morphed from an obscure pricing scheme limited to the so-called developing world to a frontline debate in Internet policy.
So…what does that mean? What is Zero-rating, and why is it up for heated debate? Here鈥檚 what you need to know.
鈥淶ero-rating鈥 is when an Internet provider, usually a mobile carrier, exempts certain types of Internet traffic from counting towards a subscriber鈥檚 data allotment. In the case of T-Mobile鈥檚 鈥淏ingeOn鈥 program, subscribers can stream all the they want on their phones without worrying about using up their data plans.
At first, arrangements like BingeOn seem a welcome development to consumers. Video streaming, after all, is a : Watching just one movie or a few episodes of The Mindy Project could exhaust your entire data allotment for the month. As many customers are all too aware, once you go over that allotment, you could be then be hit with or see your subsequent traffic .
The practice of Zero-rating originated in efforts to bring Internet connectivity to the poor in the developing world. In markets where data allotments and connectivity alike were scant, companies arranged to pre-pay mobile carriers for certain types of user data (typically popular social media sites). Functionally, Zero-rating meant that users on limited plans could have unfettered access to prioritized applications and websites, thanks to these special, paid arrangements.
Even in its early days, Zero-rating raised concerns of digital equity, creating what called 鈥渁 poor internet for poor people.鈥 One study showed that, for certain populations, Facebook was indistinguishable from the . , the advocacy director of Internet rights group AccessNow, warned that Zero-rating was an unfair swap for the world鈥檚 poor: 鈥淲hen the first billion people came online鈥t]hey got access to the full Internet. So I don鈥檛 see why we can鈥檛 continue to strategize about ways to get the second billion people online to using the full Internet.鈥
T-Mobile: Announced in late 2015, T-Mobile鈥檚 BingeOn program allows users on 3GB or higher plans to use certain video streaming services without counting them towards data caps. Exempt or not, all video streaming is through the opt-out program, and that are not currently BingeOn partners include Youtube and TwitchTV. T-Mobile鈥檚 technology cannot identify encrypted (HTTPS) video traffic, likely precluding any encrypted services (like Youtube) from participation. Several public interest voices criticised T-Mobile for misleading customers on video throttling, which was previously referred to as 鈥渙ptimization,鈥 and for insisting upon unnecessary in the first place. T-Mobile CEO John Legere recently defended BingeOn via an expletive-filled , but that didn鈥檛 stop the FCC from calling in the company to discuss its practices .
Facebook: Free Basics/Internet.org: Through the 鈥淔ree Basics鈥 android app, subscribers in 36 countries in Africa, Asia, and South America are given access to Facebook and a number of Facebook-approved sites on their mobile phones without data charges. Facebook partners with mobile carriers to offer zero rated services, and the program was formerly marketed as Internet.org or 鈥淔acebook Zero.鈥
Free Basics鈥 caused explosive debate in late 2015, and the controversy in India led Egypt to also the program. India has since into its own populist Net Neutrality fight: A grassroots group of activists got 400,000 people to write to the Telecom Regulatory Authority of India (TRAI) as part of a public consultation on whether mobile operators should be allowed to charge different amounts for different forms of data. Like T-Mobile鈥檚 John Legere, Facebook鈥檚 Mark Zuckerberg has publicly the program against critics who say the program violates net neutrality, 鈥渨ho could possibly be against this?鈥 in a Times of India Opinion piece. For their part, opinions to be
Verizon and AT&T鈥檚 Sponsored Data Plans: AT&T sponsored data plans in Jan 2014, and announced similar intentions to launch sponsored 鈥淔reeBee鈥 data in December 2015. In sponsored data plans, certain data charges are billed directly to the , rather than to customers鈥攕o the data used by the app or service is essentially free to customers. As Stacey Higginbotham recently wrote in , Hershey once paid AT&T to let people watch a mobile video ad for the chocolate without having it count against the consumer鈥檚 mobile data cap.
Comcast鈥檚 StreamTV: StreamTV, which launched in 2015, is a streaming cable TV service offered to Xfinity Internet customers. Streamed data through the service does not count towards a subscriber’s data caps, which start at 300GB per month. Relatedly, in a leaked internal memo, Comcast has admitted that its data caps are to real network management needs. Comcast鈥檚 service has been described as a falling into a Net Neutrality 鈥溾 鈥 as Jon Brodkin writes in , StreamTV delivers content over Comcast鈥檚 cable, rather than Internet, networks. has razor sharp analysis of how Comcast seems to hope this distinction will help the program skirt around the FCC鈥檚 Open Internet Rules.
Legal scholars have lambasted Zero-rating for violating Open Internet principles, for its discriminatory effects, and for offering customers artificial relief from the unnecessary scarcity they created in the first place. Stanford Law School professor Barbara van Schewick recently a paper arguing that BingeOn was likely illegal under FCC rules, stating that 鈥淏inge On is aptly named鈥攊t feels good in the short-term, but harms consumers in the long run.鈥 Harvard Law School鈥檚 Susan Crawford last year that 鈥淶ero-rating certain services are anti-competitive in a way that even cable operators might envy.鈥 A number of countries have gone so far as to Zero-rating in all forms: Chile, Norway, Netherlands, Finland, Iceland, Estonia, Latvia, Lithuania, Malta, and Japan.
In the United States, the FCC鈥檚 2015 Open Internet Rules, unlike the older 2010 Internet Order, explicitly ban Zero-rating schemes or data caps, choosing to instead examine practices on a case by case basis. Zero-rating practices were nonetheless a hot topic in the Open Internet Proceeding. Because of its potential to prioritize certain types of traffic (thereby violating Net Neutrality principles) and to favor incumbents who could pay for their services to be Zero-rated, parties that supported a ban on paid and unpaid forms of Zero-rating included organizations, the community, and . Nick Grossman of filed a letter of with the FCC warning that even a Zero-rating scheme that did not require a fee could still raise the costs of innovation, , and encourage carriers to choose scarcity by reducing their data caps.
For our part, OTI has long opposed data caps practices (in 2012, 2013, and most recently, in 2015), noting that 鈥渂roadband appears to be one of few industries that seek to discourage their customers from consuming more of their product.鈥 As Grossman points out, the greatest threat to consumers might lie in the anticompetitive effects of combining data caps and Zero-rating practices. Allowing mobile carriers to both set data caps as well as pick and choose what types of traffic are exempt from those caps concentrates their power over consumers. Carriers can favor or disfavor broad categories of content as they so please, gaining incentive to set lower caps or whittle away at the free or basic services in order to push consumers into more expensive plans. Evidence from the Netherlands supports this connection: A on Zero-rating in that country actually led one mobile provider to double its mobile internet volume caps in order to encourage a carefree usage of its online videos. This raises the question: Without data caps, would there be any controversy over Zero-rating?聽
This article is running in conjunction with an event on Zero-rating hosted by 国产视频’s Open Technology Institute.