Stephen Burd
Senior Writer & Editor, Higher Education
In 2004, the University of Phoenix (UOP), the largest for-profit college in the country, took a principled stand on behalf of its students. Unlike many other for-profit schools, UOP refused to include a clause in students鈥 enrollment agreements that required them to settle any disputes with the schools through .
University of Phoenix officials didn鈥檛 think it was fair to make students sign away their right to have their day in court. 鈥淭here鈥檚 the issue of whether students feel they have a meaningful choice in agreeing [to arbitrate],鈥 , the university鈥檚 then-president, told The Chronicle of Higher Education at the time. 鈥淭hey may not even know the clause is in there, and we don鈥檛 want them to feel that we are trying to limit their rights.鈥
The University of Phoenix was correct. Requiring the mostly low-income students who attend for-profit colleges to sign away their right 鈥 often unwittingly 鈥 to bring cases before a jury in a court of law is deeply unfair and just plain wrong.
The Obama administration has lately been that Noone made in 2004, as it looks for ways to curtail the practice. So why isn鈥檛 University of Phoenix backing these efforts? According to from the , the giant for-profit institution now routinely includes mandatory arbitration clauses in its enrollment agreements. 聽Apparently, University of Phoenix officials no longer have any qualms about limiting the rights of the school鈥檚 students.
As I’ve聽previously written in , “mandatory arbitration agreements 鈥 which have become , including those for credit cards and private student loans 鈥 put students with legitimate grievances at an extreme disadvantage compared with pursuing their cases in court. For one thing, for-profit colleges select and compensate the third-party arbitration company that hear these cases, creating an incentive for arbiters to go easy on institutions in order to get repeat business.”
“Binding arbitration clauses tend to bar class-action lawsuits, forcing each student who has been harmed to bring his or her individual case against a school. Industry officials know that most students are unlikely to pursue their cases because of the cost of doing so. In addition, discovery is often limited in arbitration, making it difficult for students to gather evidence of wrongdoing. And arbitration decisions generally cannot be appealed.”
Further, according to the Century Foundation report, schools often include 鈥済ag clauses鈥 that bar 鈥渟tudents and former students from sharing information about their complaint 鈥 or about the complaint-resolution process 鈥 with anyone.鈥
These clauses appear to be the for-profit higher education鈥檚 latest effort to hide fraud and abuse that has run rampant throughout the industry. 鈥淲hile confidentiality agreements are frequently included in settlements to disputes, requiring consumer to keep their complaints secret seems to be a new strategy by companies to prevent tales of the disputes themselves from reaching the media or law enforcement agencies,鈥 the report states. 鈥淟ike requiring individual rather than group processes, the strategy also inserts a firewall between wronged students, reducing the likelihood that they will learn about each other鈥檚 complaints, preventing them from working together to seek a better resolution.鈥
The report鈥檚 authors 鈥 , the former U.S. Department of Education official who is now a senior fellow at the Century Foundation, and , a policy associate at the foundation 鈥 also found that some of the schools require students with grievances 鈥渢o go through the institution鈥檚 internal grievance process prior to taking their complaints to arbitration.鈥 Those who bring their complaints to federal and state regulators may be forfeiting their chance to even go through arbitration because they didn鈥檛 share their concerns with the schools first, the report states.
As the Century Foundation report makes clear, requiring students to sign mandatory arbitration clauses is not a standard practice throughout higher education. Traditional public and private non-profit colleges don鈥檛 use mandatory arbitration clauses presumably because they have a lot less to hide than for-profit schools.
Shireman and Habash call on the U.S. Department of Education to prohibit colleges that participate in the federal student aid programs from forcing their students to agree to binding arbitration and class-action bans. 鈥淲hen students choose a college, they have every reason to believe that the college is on their side, leading them to academic success and a bright future,鈥 they wrote. 鈥淎 college that takes advantage of students at that optimistic moment, requiring them to sign away their rights, does not deserve taxpayer support.鈥
Obama administration officials at the Education Department recently made clear that they have similar concerns. 鈥淣o college鈥 should be allowed to 鈥渄odge accountability by burying 鈥榞otchas鈥 in fine print that blocks students from seeking the redress they鈥檙e due,鈥
In the to borrowers defrauded by for-profit colleges, the Education Department has offered 聽that would allow defrauded students to file class-action lawsuits against their schools.
The Department has proposed聽barring colleges from requiring that students adjudicate their claims in arbitration. Under the plan, students would only go to arbitration if they agreed to it.
Alternatively, the Department would bar schools from prohibiting students聽from filing class-action lawsuits against their schools. The institutions, however, could still require students to bring their individual claims to arbitration as long as the proceedings 鈥渁re open to the public and recorded and transcribed with such recordings and transcriptions available to the [Education] Secretary upon request.鈥
Consumer advocates . But by the end of the negotiated rulemaking sessions, Education Department officials were .
But, as I聽wrote in聽The Hechinger Report,聽the Obama administration shouldn鈥檛 take “half measures.” I can think of no better way for the outgoing administration to burnish its legacy of putting students first than to stop schools, once and for all, from denying those who have been defrauded from having their day in court.”