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Boosting Consumer Protections for Unbanked TANF Households

A couple weeks ago, the New York Times featured a about the vast numbers of Americans who are denied bank accounts due to minor transgressions like a bounced check or overdraft fee. As we discuss frequently in the asset building community, having access to a low-cost bank account is key to participating in the financial mainstream and avoiding the check cashing fees, high interest loans and other fringe financial services that contribute to the 鈥 as powerfully illustrated in the article:

Mr. Korzeniowski, who acknowledges 鈥渉e made a mistake [by overdrawing his account],鈥 says the fees he pays for cashing checks, paying bills and wiring money cannibalize the paycheck he gets from part-time construction work. 鈥淓verything is more expensive,鈥 he said.

Yet for participants in public assistance programs, the barriers to being 鈥渂anked鈥 go even further. Most fundamentally, many banks don鈥檛 cater to lower-income consumers; fees, minimum balance and direct deposit requirements can discourage many who hover near the poverty line from establishing an account. Furthermore, public assistance recipients are often subject to asset limits 鈥 as low as in TANF 鈥 that can deter saving or even maintaining a bank account.

Establishing direct deposit as the default method for delivering TANF assistance, while providing resources to find an affordable account, would be one way to encourage bank account ownership despite these barriers. Though it varies by region, the current uptake of direct deposit for TANF families tends to be dismally low (for example, and a in Los Angeles County). We鈥檝e about the benefits of connecting more TANF recipients with appropriate bank accounts, which would likely allow TANF families to keep the most of their minimal benefits (on average ). Yet given the numerous obstacles to account ownership, including those that are beyond TANF recipients鈥 control, it鈥檚 important that alternative methods of delivering benefits come with equivalent benefits and protections.

Electronic Benefit Transfer (EBT) cards became the norm for both SNAP and TANF benefits after 1996 as part of welfare reform, and this move was widely lauded as a way to reduce both stigma and fraud. Yet Congress also decided during this era to and means-tested state benefits from certain protections offered by the (EFTA), after states 鈥.鈥 EFTA, which was enacted by the Federal Reserve鈥檚 Regulation E in 1980, gives consumers critical protections concerning electronic transfers of money (think direct deposit of your paycheck), including:

  • Protection against liability due to loss, theft, and unauthorized charges;
  • Dispute rights in the case of errors;
  • A right to account information, including transaction history and balances;
  • Disclosure of terms and conditions and fees;
  • A ban on credit conditioned on mandatory electronic repayment; and
  • Protection from overdraft programs imposed without consumer consent

Advocacy groups have federal lawmakers to extend EFTA鈥檚 protections to  means-tested benefits, which was one objective of the introduced in the House in 2010鈥攂ut the so-called 鈥淓BT exemption鈥 remains. So if your purse is stolen on the metro and someone uses your debit card, thanks to EFTA, you can get that money back. If the same happens with your cash assistance, you鈥檙e out of luck.

In California, the legislature is taking the issue into its own hands. A , AB 1280, authored by Assembly Speaker and co-sponsored by the and the , would extend the same protections guaranteed to electronically issued federal benefits (like ) to means-tested state benefits like CalWORKs (TANF) that are directly deposited onto a privately selected prepaid card. Furthermore, the law will prohibit overdraft fees and other credit features from being attached to cards that hold state benefits; the goal of the new legislation is to 鈥渆nsure benefit recipients are not the victims of predatory practices and that the minimal amount of cash assistance they receive is safe.鈥 The bill will be heard on the state senate floor this week.

California has than most states to protect consumers using EBT cards鈥攂ut AB 1280 will allow CalWORKs beneficiaries to choose to receive their benefits through prepaid cards without sacrificing security. For unbanked consumers, prepaid cards can have several advantages over EBT: they provide access to a wider ATM and merchant network, enable online bill-paying and reduce the stigma of 鈥.鈥  CalWORKs recipients can already transfer their benefits to a private prepaid card, but the vast majority currently opt for the 鈥淨uest鈥 EBT cards. With AB 1280 in place, CalWORKs families could elect to take advantage of prepaid cards鈥 perks without putting their small allotment of cash assistance at risk.

Providing public assistance recipients with the same protections as other consumers 鈥 indeed, the same protections as 鈥 is one small piece of larger effort to connect low-income families with safe, affordable financial products. The very programs that aim to help families move out of poverty shouldn鈥檛 exacerbate it鈥攐r jeopardize the state鈥檚 own investments鈥 by providing inadequate protections for the assistance they distribute.

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Aleta Sprague

Fellow, Family-Centered Social Policy

Programs/Projects/Initiatives

Boosting Consumer Protections for Unbanked TANF Households