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Facebook Doesn鈥檛 Need a Chief Ethics Officer

It needs something much bigger than one new hire.

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In the immediate aftermath of the U.S. presidential election, Mark Zuckerberg insisted that fake news on Facebook听. But Facebook seems to have had a bit of a change of heart. For example, it recently announced听听and promised to develop a different approach to editing, curating, and filtering news.

Despite these efforts, some commenters think Facebook needs to do more. One idea that has gained some traction is the suggestion that Facebook and others听鈥攁kin to a chief privacy officer鈥攖o inform internal conversations around pressing social and political issues. In听USA Today, Don Heider, dean of the School of Communication at Loyola University Chicago, argued that ethics officers could help guide companies through 鈥渢his complex world where technology and humans collide, [in which] there often are not clear rights and wrongs.鈥

On the surface, the idea is appealing. Investing resources in high-level ethics positions would signal to users and policymakers that tech companies are taking seriously their role as epicenters of social, political, and economic activity.

But for all its attractiveness, the idea has one major flaw: It won鈥檛 work.

This isn鈥檛 to downplay the importance of ethics. I spend my waking hours researching and teaching on moral issues in data, tech, and culture, so I can attest to the () consequences of failing to consider the social and ethical dimensions of technology. On the contrary, it鈥檚听产别肠补耻蝉别听of the importance of ethics that I need to point out two key flaws with this approach.

The first flaw is the implicit assumption that tech companies are currently devoid of people capable of careful and nuanced ethical thinking. Collaborations between technology companies and philosophers, humanists, and ethically minded social scientists are common. For example, Google consults with philosophers on everything from听听迟辞听. Apple has recruited moral philosophers and other educators to train its employees as part of听. Ethically minded researchers听. Analytics darling Palantir Technologies听听to address issues of privacy, transparency, and power within its systems. Twitter draws on the insight and expertise of philosophers, psychologists, activists, and lawyers as part of its听.

Facebook, for its part, responded to the 2014 public controversy surrounding the听听by recruiting experts from academia听, the details of which听.

Furthermore, individuals and teams of employees already working within these companies regularly challenge their employers on thorny ethical issues. At Facebook, employees have pressed Zuckerberg on issues from听听迟辞听听(and Thiel鈥檚 disdain for, among other things,听听补苍诲听). A group of renegade employees even went so far听鈥攅ven while their CEO was still claiming 鈥渇ake news鈥 didn鈥檛 matter.

Despite these institutional and employee-led efforts, problems persist. To list only a few: In 2015, Google鈥檚 automated image tagging software听听飞丑颈濒别听. Despite employing people who know better, engineers at Microsoft still managed to unleash听听on the world. And for all its talk of civil liberties, the CIA-backed Palantir remains complicit in听.

And Twitter?听.

These examples point to an obvious limitation of the chief ethics officer approach: In the face of massive and sprawling technology companies, one individual (or team or council or department) is not a panacea for all possible ethical problems. Moreover, it treats Silicon Valley companies as monoliths, conveniently ignoring internal dissenters and external advocates already in the trenches, already grappling with key ethical issues.

But if there are already myriad people and initiatives pushing for more ethical systems and platforms, it鈥檚 worth asking: Why do awful things keep happening?

That brings us to the second flaw of the chief ethics officer approach: the implicit assumption that internal ethics processes are sufficient to bring about positive change in the face of powerful and countervailing commercial or political incentives.

It鈥檚 not a stretch to say that delivering the best technology and achieving commercial success are not always synonymous. Google progenitors Sergey Brin and Larry Page have听, noting more than a decade ago 鈥渢hat advertising funded search engines will be inherently biased towards the advertisers and away from the needs of the consumers.鈥

Indeed, aligning ethical values like privacy with commercial incentives is a perennial challenge. Examining incidents at both Google and Facebook, policy researchers Ira Rubinstein and Nathan Good听听privacy violations were not always the result of a lack of attention to ethical, policy, or design considerations. Rather, privacy was often sacrificed when it ran counter to the companies鈥 perceived business interests.

In addition, holding companies accountable for ethics is even harder when leaders fail to see their commercial motives and the ethics of their actions as in conflict.听, there is little doubt that Facebook鈥檚 Mark Zuckerberg believes that his version of a 鈥渕ore open and connected鈥 world is also a better world. But his version of 鈥渙penness鈥 has its limits. After Zuckerberg decided to keep Thiel on board, he justified the move by appealing to his commitment to openness, even to views that one might not agree with鈥攏ever mind that Thiel鈥檚 own views and actions are antithetical to openness in any other sense, especially if you鈥檙e a member of a free press or committed to the ideal of democracy. It鈥檚 doubtful that a chief ethics officer could have convinced Zuckerberg鈥斺攖hat his position on Thiel was morally problematic.

In light of these challenges, I think we are better served by reframing the question of ethics and tech. The solution is not to corporatize ethics internally鈥攊t鈥檚 to bring greater external pressure and accountability. Rather than position the problem as one of 鈥渂ringing鈥 ethics to companies like Facebook via a high-powered, executive hire, we should position it as challenging the structures that prevent already existing collaborations and ethically sound ideas from having a transformative effect.

Here, the lesson of chief privacy officers鈥攁 chief ethics officer鈥檚 natural analogy鈥攊s instructive. As professors Kenneth Bamberger and Deirdre Mulligan show in their book听, privacy officers have been effective in part because of the rise of the Federal Trade Commission as an active and engaged privacy regulator. In particular, FTC pressure has been integral to the development of a corporate attitude toward privacy that goes beyond mere compliance with the law and instead actively promotes and protects the interests of consumers. As Bamberger and Mulligan note, the threat of FTC oversight has helped generate 鈥渕ore forward-thinking and dynamic approaches to privacy policies.鈥

Without a major culture shift and increased external and regulatory pressure, the possibility that an ethics officer could spark widespread and necessary company reform remains limited.

In other words: You can鈥檛 simply shout 鈥渕ore ethics!鈥 within corporate structures that prioritize economic gains and silence ethical voices, and expect change to happen. If ethics is to stand a chance, we need clear and increasingly potent means of holding tech companies accountable for their actions.

This article was听听in听, a collaboration among听,听, and听Slate.听

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Anna Lauren Hoffman
Facebook Doesn鈥檛 Need a Chief Ethics Officer