Journalists Just Can’t Quit Microsoft Word
Earlier this year, when setting out as a freelance writer, I found myself for the first time without the backing of a work computer with Word or a free student account. I faced a dilemma: to pay or not to pay for Microsoft Word. With a perfectly good word processor attached to my Gmail, was it really worth about $7 or $8 per month to be able to type onto the traditional white page I was used to? What settled it was the realization that I needed trusty old Word to communicate with my hopefully soon-to-be editors. Track Changes was the language in which the writer-editor conversation was carried out, at least in my experience. Even if I were to convert my Google words to Word words, and my editor鈥檚 Word edits to Google edits, and download my Google response to those edits as a Word response to be sent back, too much could get lost in translation.
Journalism is just one of the many industries debating its continuing relationship with Word. But unlike most industries, we let this debate play out within our work. Writers have been calling for an end to Word for more than a decade now, from in the New York Times to here in Slate. In his 2012 piece, Scocca compared filing a story in Word in 2012 to filing a story via fax in the 鈥90s, calling it 鈥渃umbersome, inefficient, and a relic of obsolete assumptions about technology.鈥 In a responding to Scocca鈥檚 piece, the pseudonymous blogger Otaku-kun points out that the program is still incredibly important to other professionals, even if not for writers: 鈥淎sk any lawyer writing a brief, a scientist writing a grant, or a student writing a dissertation how useful Word is and you鈥檒l get a very different perspective than that of people writing tweets about how Word is too complicated for their blogging.鈥 (Remember blogging?)
Google Docs has a lot going for it. Like journalism, it鈥檚 fundamentally collaborative: Editors and writers can literally 鈥渂ack-and-forth鈥 on the same page, almost as if sharing a computer. In fact, multiple people can work on a document at once, something essential for large pieces under tight deadlines. We can look at edit notes on our smartphones on the run. And it鈥檚 free.
Some publications鈥攂arbarians or brave iconoclasts, depending on how you feel鈥攁re in the process of transitioning from Word to Docs. Writers and editors are collaborating in Google Docs at a variety of outlets, including both the highly digital Vice and the traditional New Yorker. One perhaps-surprising group of publications at the forefront of this Google Docs transition: local papers. Ian Murren, the editorial-production coordinator at Hersam Acorn Newspapers, which publishes 21 weekly publications in Connecticut, New York, Massachusetts, and Vermont, says that they made the switch to Google Docs in 2015. When I ask why local papers seem to be at the forefront of the shift to Google, Murren says, 鈥淲e were ahead because we were so behind when we updated.鈥 Part of Google Docs鈥 appeal was that it was free.
Peter Rugh, associate editor at the independent (unrelated to Hersam Acorn) in New York, says that 95 percent of their editing is now done in Google Docs. If a writer or freelancer submits a piece as a Word document (as most still do), they get it back with edits as a Google Doc. But when he started at the Indy two years ago, they were still using very old software. 鈥淲e were just out of touch,鈥 Rugh says. Using Google Docs has improved their workflow: They spend less time having to track down files, because they are all arranged in the cloud, and it鈥檚 clear to everyone which is the current version. And on the night of production, they鈥檙e all looking at the same mock-up and know when changes are made.
That鈥檚 also the problem鈥攚ith Google Docs, we really can look at the same version of a piece at the sametime. The more experiences I have with the 鈥渃ollaborative鈥 Docs, the more I understand why we鈥檙e still clinging to the relative privacy of Word. In her 鈥攚ritten in Google Docs鈥攆or the New Yorker, Katy Waldman writes, 鈥淚 cannot be in the same Google Doc as my editor; it is a mutual violation of privacy, and the surest route in the Google cloud to an anxiety attack.鈥 Whose document is it anyway, when you can both access the current draft? If I pop into a Google Doc in the middle of the night to check that a random thought was covered and find my editor鈥檚 color-rimmed avatar in the corner, I will immediately, awkwardly exit鈥攅ven if they are grayed-out from inactivity鈥攁s if I鈥檝e just walked in on someone in a private moment, praying they didn鈥檛 see me. Some grayed-out editors seem to never leave, keeping the article open as one of their 鈥攂ut you never know when they might click on that tab and catch you in your own private suggestion-grappling moment. (Frankly, I鈥檓 glad there鈥檚 no way my editor can see how many times I just moved those clauses around.)
It鈥檚 rude to gawk, but for the shameless among us, there鈥檚 the ability to watch an editor work鈥攕ilently, or not so silently. (One editor told me about a writer responding to suggestions as she edited.) Jason Diamond, a writer and editor who has experienced the Google Docs edit from both sides, still vacillates between Word and Google Docs in his own work. Despite a hilariously apt about creeping on his editors, he says he doesn鈥檛 actually lurk on the Docs midedit. But he has been tempted to go in and make a tweak or two. 鈥淚 do find myself thinking, 鈥極h shit, I didn鈥檛 do this right. I gotta go back in there and fix it. Maybe they haven鈥檛 gotten to that part yet,鈥 鈥 he says. 鈥淎nd I can see where their cursor is, so sometimes I鈥檒l like sneak it in there, and be like, 鈥極h if I just change this sentence 鈥 鈥 And I鈥檝e been caught doing that. An editor once called me out鈥攖hey were like, 鈥楬ey, I鈥檓 working on this.鈥 鈥
As an editor himself, Diamond gets it. He says it ticks him off when a writer goes into the Google Doc while he鈥檚 editing and tries to talk to him while he鈥檚 in the process of editing. 鈥淚 find that really intrusive and weird. 鈥 It鈥檚 literally somebody standing over your shoulder, the internet version of it.鈥 He doesn鈥檛 want a person standing over his shoulder as a writer, either. 鈥淲hen you鈥檙e writing, your biggest fear is that you鈥檙e writing trash,鈥 he adds. 鈥淚f there鈥檚 somebody on the other end looking at me rewriting this sentence 30 times, that鈥檚 so humiliating.鈥 Word, meanwhile, is our own private space to write as many bad sentences as we please.
But even when not in the doc, a writer can feel their editor鈥檚 digital presence. A pleasant evening of Netflix can be ruined by constant Google alerts sliding into the upper-right corner of their screen: 鈥Editor has made 14 suggestions to Precious Article You Thought Was Finished.鈥 Then the Google Docs emails begin: 鈥New: 5 comments, 33 suggestions.鈥 鈥New: 12 comments, 47 suggestions.鈥 You don鈥檛 want to rudely open the Doc they鈥檙e working on, but Google is showing you their progress (their deletions) anyway, your despair drawn out in a drip feed. This would never have happened in Word.
For now, writers鈥攚hether Docs fans or Word stans鈥攏eed to be ready to accept edits in whatever form they come. But Google Docs appears to be coming for us all, slowly but surely鈥攅ven if we鈥檙e not quite ready to Accept This Change.
This article in , a collaboration among , , and .