Sophie Nguyen
Senior Policy Manager, Higher Education
The Department of Education (the Department) in September released a (RFI) on developing and implementing a common manual for federal direct loan servicing. ¹ú²úÊÓƵ submitted on October 8, 2025 outlining areas we believe the Department should prioritize when developing this set of standards. We believe that while the common manual is not a replacement for robust oversight, having such guidance in one place will provide clear direction for servicers and information for borrowers.
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Sarah Sattelmeyer
Project Director, Education, Opportunity, and Mobility
