Jason Delisle
Director, Federal Education Budget Project
Sallie Mae has spent the past 15 years vehemently denying that it costs taxpayers more to subsidize banks to make federal student loans than it does for the government to make them directly. But once the Congressional Budget Office that the Obama Administration鈥檚 proposal to move to 100 percent direct lending could save some to $87 billion over ten years, Sallie Mae realized the jig was up. So the company .
Sallie Mae officials now concede that that there are indeed tens of billions of dollars in savings to be had by eliminating the Federal Family Education Loan (FFEL) program and moving to an all-direct lending system. But don鈥檛 take that monumental concession to mean Sallie Mae has thrown in the towel in its effort to protect government largess. The company is busy lobbying Congress to keep a key part of the gravy train going.
Specifically, Sallie Mae is pushing lawmakers to allow private lenders to continue marketing federal student loans to colleges as is done under the existing FFEL program. The mirrors the president鈥檚 in that all new federal student loans would be held by the government, but the key difference is lenders would still be allowed to originate loans at schools on behalf of the government. This difference ensures college financial aid administrators remain in charge of choosing lenders to originate their students鈥 federal loans. Sallie Mae claims it preserves 鈥渃hoice鈥 and 鈥渃ompetition鈥 in the program. But in reality, the company wants to ensure federal loans are marketed at the school level so that it can maintain its predominant role in the private loan market.
Over the last decade, Sallie Mae has aggressively used the relationships it has forged with colleges to cross-sell its more expensive private loans to students who already receive Sallie Mae鈥檚 federal loans. Here鈥檚 how it works: Sallie Mae uses the FFEL program to woo a school鈥檚 financial aid office, offering up administrative services and counseling for students to supplement the government-backed loans it makes at the school. In turn, the college recommends Sallie Mae private loans to its students.
Getting the college financial aid office鈥檚 imprimatur is extremely valuable to Sallie Mae because it gives the company a captive audience of students who usually stick to aid administrators鈥 recommendations. As a result, Sallie Mae doesn鈥檛 have to compete in a more open marketplace to win students鈥 business for private loans.
To Sallie Mae, as well as some other lenders, the importance of maintaining private loan marketing through a school鈥檚 financial aid office cannot be overstated. But don鈥檛 take our word for it. Here鈥檚 what one industry expert had to say in on private loan marketing practices posted on the :
鈥淭he school is the be-all and end-all. From a brand point of view, the school is the trusted agent in higher education financing, not the bank. Students rely on the recommendations of schools, and until we have better consumer information, this is their best information resource.”
Once Sallie Mae has access to the financial aid office courtesy of the government-backed FFEL program, it aims to cross-sell additional, more-expensive loans to students who already have federal loans. Take a look at this description for an 鈥淚nbound Sales Specialist鈥 position at Sallie Mae, also Student Lending Analytics.
鈥淭he Inbound Sales Specialist is responsible for taking inbound sales calls for both current and new Sallie Mae borrowers鈥 The Incumbent must possess the ability to transition a call into a sales opportunity along with cross-selling other loan opportunities within Sallie Mae鈥︹
Under the 100 percent direct loan proposal in Congress, the cross-selling racket ends. The government would originate all federal student loans, and cross-selling would be prohibited, just as it is to service direct loans that the U.S. Department of Education forged last year with loan companies, including Sallie Mae.
To be sure, cross selling additional products is a legitimate marketing approach. But the government prohibits it under the direct loan servicing contracts for good reason. Federal programs should not be a tool for private companies to sell participants products outside the scope of the program — especially when the products are high-interest loans that have few borrower protections.
So in the end, Sallie Mae鈥檚 proposal is not about preserving 鈥渃hoice鈥 and 鈥渃ompetition,鈥 or even jobs. It鈥檚 about hijacking a federal program so that the company has maximum opportunities to saddle unsuspecting students with credit card-like loans that can鈥檛 be discharged in bankruptcy. The Direct Loan program explicitly protects students from such practices. But if Sallie Mae has its way, Congress will block that protection.