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There is no single silver bullet for increasing tax credit uptake. People choose not to file taxes for many reasons: Some correctly understand that they are not legally required to because of their income level, while others are deterred by fear, confusion, cost, complex life circumstances, or a lack of awareness that tax credits could make filing worthwhile. A one-size-fits-all solution won’t work. Increasing access requires a multi-pronged strategy that reflects how people actually live: personalized outreach that is relevant, timely, and delivered through trusted messengers; streamlined and connected systems; and policies that meet families where they already are.

Government leaders across state and local levels are already beginning to explore new ways to close the gap between policy and people. At the New Practice Lab, we’re eager to help accelerate that work. We’re partnering with states to pilot new credit uptake strategies, improve cross-agency data use, and design tools that make it easier for families to receive the support they are owed.

We’d love to connect with you if you’re a state tax agency or administrator interested in reimagining your role as a benefits provider. We’re also convening a small cohort of state Departments of Revenue to explore and test strategies for improving the uptake of credits like the Earned Income Tax Credit and Child Tax Credit. Whether you’re building from scratch or refining what’s already in place, this is a chance to learn together and identify what’s next.

Please reach out to npl_work@newamerica.org if you’re interested in collaborating or speaking with us.